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Frequently Asked Questions

18-Month Warranty for Quality-Related Issues
  • Purchases from unauthorized resellers broken items or any liquid immersion.
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago
  • Non quality-related issues (after 30 days of purchase)
  • Free products
It begins the day you place your order.
A dated sales receipt from an authorized Anker Reseller that shows a description of the product along with its price
  • If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
  • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided. Unauthorized reselling of Anker products is strictly prohibited.